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Mobile Apps / 6 User-Oriented Features for a Healthcare Mobile App

Healthcare has been a long-standing, traditional industry. We have not seen too many improvements when it comes to patientcare and doctor consultation. Patients are at the mercy of doctors with limited time. It is difficult to get appointments, and at times patients need to wait for weeks to get a complete diagnosis of their illness.

Additionally, if the illness is complex then, along with the trauma of having to deal with acceptance, they also have to go through the hassles of unpleasant hospital visits. Moreover, the entire process of undergoing multiple tests, collecting test results, again going back for a diagnosis, adds to the discomfort of patients. Once a person is diagnosed with an illness, it is an endless cycle of long waiting hours at doctor chambers, treatments and observation. It is a rare case, where patient experience has been comfortable and easy with hospitals.

It is Time to Invest in Healthcare App Development

With technology entering into every aspect of our lives, we can now see some major inroads in the healthcare sector as well. Healthcare services are in high demand with multiple players hence, organizations are taking active measures to stay above the competition. Present day consumers expect to receive more than basic healthcare services.

There is an immediate demand for around-the-clock support, instant communication and information sharing with healthcare specialists. Clinics are actively working towards improving patientcare and consultation through technology. And organizations are willing to invest in mastering healthcare mobile app development to meet these requirements.

Yes, today all the best hospitals and medical organizations must have their own healthcare apps. And it is time for your clinic to join them. We have listed below a list of key features that any medical app must have to meet the requirements of their consumers:

Key Features to Include in Your Healthcare Mobile App Development

 1. Book an Appointment

 One of the key features that all patients would use is the ‘Book an Appointment’ service on the mobile app. Booking an appointment has been one of the most cumbersome tasks for any patient till date. Patients would be diverted to automated voice-machines and then kept on hold for several minutes before getting connected to the relevant person. And once the patient is connected, usually the date and time of their preference is not available. Or even worse, the doctor they would like to consult in not in the office.

Adding this feature to the healthcare app takes away a lot of unnecessary stress faced by the patient. At a glance, patients will be able to see the slots available for a particular doctor and book it as per their convenience. This simple feature will also be able to show the list of doctors available, holiday list of the clinic, cancellation or rescheduling options and consultation fees. And all this without having to speak to a single customer care executive.

2. Access to Patient Medical Records

 While many patients have a family doctor or are registered with a particular healthcare brand, their medical history is not easily accessible. A patient’s medical history is very important for proper diagnosis. Having a patient’s medical records readily available will help both the doctor and the patient refer back to previous health issues. This helps the doctor make a learned diagnosis and at the same time also keeps the patient aware of long-term health issues.  In the past, only patients who made an active effort to store all the medical prescriptions could refer to them. And even if she kept it safe, it would be a tedious task to go through them manually.

A medical app with an online record management system will provide real-time data related to previous medications taken, and also keep a well-documented record of all ailments. The app should be able to store and offer accessibility to doctors in a secure manner. This will help the doctors verify the history, start the requisite treatment and also manage patient medical records.

3. Track Medication Dosage

Many a times, patients misinterpret or simply forget the instructions given by the doctor. A doctor may say that a medicine needs to be taken at night, but should she take it before dinner or after? He may have forgotten to mention the exact specifications. While these may be taken as a minor oversight, it could have a big impact on the overall treatment of the patient.

A medical app will have the medical prescription and clear instructions that track doses, interval between each dose and the number of doses left. This will help the patient in the long run. Both doctor and patient can track the effect that the treatment is having and take measures accordingly.

Having a medicine tracker will encourage adherence to prescriptions and at the same time improve a patient’s health. For example, a push notification that reminds the patient to take the dosage will keep the patient engaged and also make her feel an overall sense of loyalty towards that particular hospital.

4. Interactive Directory of Services Offered

 Once a patient has entered her records in the system, she should be able to access information about all the other services and facilities provided by that particular clinic. Many a time, patients enroll at a clinic as they are comfortable with that particular doctor. It is a good opportunity for clinics to showcase their expertise in other services that the patients might require in future.

Having a detailed list of all the services, with the information about the doctor, his/her specialisation and reviews from other patients will help build trust. The patient should also have the option of sharing her/his queries and concerns and get real-time feedback from chat-bots or online executives.

5. Single Click Emergency Contact

Some patients may be suffering from serious illnesses that require immediate attention from medical experts. Adding a ‘single click emergency feature’ for these patients can be a life saver.

The app can have a location tracker and message alert option so that all direct medical support staff and family members are immediately informed about an emergency situation.

6. Medical Expense Tracker

It is easy to lose track of the medical bills, doctor consultation fees and number of tests and scans taken. Especially if the illness requires long term treatment. Having an expense tracker, will help patients prepare in advance, claim insurance wherever possible, track overall medical expense and plan for future requirements.

The app can also send reminders for upcoming payments, keep the patient updated about payment mode options, procedures and support services wherever required.

A healthcare mobile app can drastically simplify the lives of people who require regular medical aid. As of now, many healthcare apps still offer vary basic services. There is a long way to go. However, with technology and other industries showing the way, healthcare should also become easily accessible in the days to come.